 |
|
JOIN OUR MAILING LIST 
From time to time we will email you with announcements, special offers or cool baby related stuff.
|
|
|
|
|
Help / FAQ
See below for a list of the questions we hear most often... if your question is not answered below please contact us direct via email or phone.
Email:
tina@myfavoritebabygifts.com
Phone Toll Free from Canada or the US:
1.877.576.BABY (2229)
Monday to Friday 9am to 4pm Mountain Time
Can I have my gift sent right to the recipient?
Yes! If your purchase is for someone else, we can ship the gift directly to them for you. If this is a gift for yourself, we can of course ship it to you.
What sizes do you carry?
We specialize in newborn sizes right up to 18 months. We highly recommend purchasing sizes a bit bigger, so that baby can grow into it and wear it for longer.
Do you offer gift wrapping?
But of course! Gift wrap is free with all any purchases, just let us know at checkout if you would like to gift wrap your order. Depending on the size of your purchase, we will use either a gender neutral baby themed gift wrap or gift box.
How will my order be shipped?
Orders are shipped within 24 hours of purchase (weekdays only), direct from our facility in Lethbridge, Alberta, Canada.
We use Canada Post for all of our shipments. They offer a competitive rate compared to many of the courier services and can easily deliver to anywhere in Canada or the US.
How much will it cost to ship my order?
Shipping is determined by the total weight of your order, and will be calculated when you checkout. We use 'real time' shipping with Canada Post, so you pay only what it will actually cost to ship your order, not a penny more!
Can I track my order?
Once your order is shipped you will receive email notification with the Canada Post tracking number and you can track it at www.canadapost.ca.
Or you can contact us direct to inquire about any order at 1.877.576.BABY or orders@myfavoritebabygifts.com
How long will it take to receive my order?
Depending on the shipping option you chose at checkout, it can take anywhere from 2 and 5 days to reach a Canadian destination, and 1 - 2 weeks for US destination.
Orders are shipped within 24 hours of purchase during regular weekdays, so if you order on Tuesday we will ship on Wednesday. If you place an order on the weekend it will be shipped the following Monday.
Will I be charged duties & taxes?
Alas, we must charge GST on all Canadian purchases. We are located in Alberta so there is no provincial tax on any order.
For orders being deliverd to the US, you *may* be charged duties depending on what you order. Under the North American Free Trade Agreement, you should not be charged duties on anything made in Canada or the US.
If duties are applied you are responsible for any fees that United States Customs may charge.
What if I need to return an item?
We have a 100% Satisfaction Guarantee - If for any reason you are not satisfied with any item, return it for either an exchange or a full refund of the purchase price (less shipping) within 15 days of the purchase date.
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except personalized items for any reason or no reason. We want you to be 100% happy with your baby gift or we refuse to accept your money!
If you need to return something, please send an email to returns@myfavoritebabygifts.com or call us at 1.877.576.2229 within 15 days of the purchase date for authorization on a return. We will accept authorized returns within 15 days as long as the items are unused and in the original packaging.
What if an item I want to purchase is sold out?
Unfortunately we cannot take any orders on sold out merchandise. We are not always sure how quick we will receive items from our own suppliers (it can sometimes take weeks) and do not want to keep you waiting on any order.
If you are interested in an item marked 'sold out' and would like to know when it will become available again just pop an email to tina@myfavoritebabygifts.com.
What is your privacy policy?
Click here to view our complete privacy policy.
|
|
|
|
